FAQ

Frequently Asked Questions (FAQ)

1. Can I Return or Exchange My Order?

Unfortunately, returns and exchanges are not supported for cases where customers have ordered the wrong size, color, or simply changed their mind. All our products are printed uniquely per order and are designed to be unisex, ensuring a comfortable fit for all.

2. Can I Update My Shipping Address After Placing an Order?

Yes, you can update your shipping address within 24 hours of placing your order. Please reach out to us immediately with the updated information, and we'll do our best to assist you.

3. Will I Receive a Confirmation Email After My Order is Placed?

Yes, you should receive a confirmation email shortly after placing your order. This email will contain details about your order and confirmation of the products you've selected. If you don't receive this email, please check your spam folder, and if it's not there, feel free to reach out to us at nymcfly.com@gmail.com for further assistance.

4. Do Any Items Come in Separate Packages?

Yes, some items may come in separate packages. Depending on the availability and production times of the products you've ordered, they may be shipped separately. In such cases, you'll receive a shipping email that will include tracking numbers for each package, allowing you to monitor their delivery.

We hope these FAQs have addressed your questions. If you have any more inquiries or need assistance, don't hesitate to contact us at nymcfly.com@gmail.com, and we'll be happy to help.